Over the years Long Term Care has become increasingly competitive. Since 2000 the number of older adults in group living facilities has declined as technological advances allow people to remain longer in the comfort of their homes. The long term care community has had to find innovative ways to attract new members amidst this “aging in place” trend.

 

Additionally, the emphasis on creating a dining experience has grown tremendously. Beyond providing the appropriate nutrition, meal service must reflect hospitality trends, maintain dignity and independence and improve the overall quality of life for residents. Sterile and awkward carts, previously used to distribute meals, no longer fit the bill. In order to stay ahead of the competition and provide the utmost in dining service, Maplewood Nursing and Rehabilitation decided to try a new approach to meal delivery.

 

Maplewood Nursing and Rehabilitation changed the in-room dining experience through a hotel-like, personalized solution. They purchased the 67105 Geneva enclosed cart, which improved their service levels. Maplewood uses the cart at least 3 times a day and has provided room service for 8 visiting guests in a room at one time. The drop leaves make it easy to serve and satisfy additional guests on a moment’s notice.

 

Using Geneva’s enclosed cart versus an unattractive cart and cumbersome tray instantly removed the institutional look and contributed to an improved quality of life for the residents, according to Dining Services Director Michael Fall.

The cart has also improved the perception of touring families. Michael Fall says that when people see residents being served from a beautiful room service cart with flowers, they can tell it’s different from other facilities.

 

Offering the little extras and creating a signature in-room dining experience helps Maplewood show their higher standards to current and prospective residents and raise the bar for Long Term Care.